FAQ

Frequently asked questions

General

Do you deliver every image you shoot?


No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.




Do you do destination weddings? What additional fees are associated with destination weddings?


Happening Pixels is based out of Bangalore, we serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations.




What if our ceremony is in a different language?


Our photographers and cinematographers speak many different languages ,and others. However, we have also covered many weddings in which we do not speak the primary language of the ceremony. We approach these weddings with research, understanding the traditions and culture of the wedding. We also have talk-through meetings with our couples before the wedding to ensure we are aware of the major moments. Lastly, we always ensure that we stay alert, leaning on the instincts that we have developed for capturing the emotion and the stories at any given moment.
In our cinematography, if our editors do not understand the language spoken, we take a similar approach. First, we ensure that we have strong communication with you to understand the important moments from the day. We also find aspects in English to drive the story. This might be a heartfelt toast at the reception or personal messages that you give to each other, recorded during your wedding preparation.
So while different languages can present challenges, in the end, artistry, creativity, and storytelling are all universal concepts that our team will portray in your photography and cinematography.




Can I see a full event from start to finish?


Of course you may! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.





POST PRODUCTION QUESTIONS

Do you touch up all the images in our image download?


Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves colour correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.




What happens if we go over the contracted amount of time?


We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.




Why do we need to charge for additional coverage?


We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.




When can we expect to see our photos?


Post-production are completed 6-8 weeks after the date of the shoot. If you require the images to be completed prior to 6-8 weeks after the date of the shoot, a rush process fee will be charged.




I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?


Custom save-the-date images are priced at 250 per image and can be added on to any package through our website.




When and where can we view our prewedding pictures?


Your prewedding session images will be completed no more than 6 weeks after the date of the shoot. If you require the images to be completed prior to 6 weeks after the date of your shoot, a rush edit fee of 250rs will be charged.









ALBUMS, PRINTS, BOOKS QUESTIONS

How long does it take to get my prints?


Product creation times vary, however, print orders will generally be completed within 6 weeks after the product order is submitted.
Similar to the post-production process, if you require rush processing, a fee of 250rs will be charged. Additional fees for rush shipping may also apply.




How long does it take to get my album?


As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.
Similar to the post-production process, if you require rush processing, a fee of 250rs will be charged. Additional fees for rush shipping may also apply.




How long does it take to get my sign-in book?


The sign-in book takes around 6 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changes you request.
Similar to the post-production process, if you require rush processing, a fee of 250.00 will be charged. Additional fees for rush shipping may also apply.




How many pages and images do we get in our wedding day album?


Our signature Happening Pixels album contain 30 pages and 180+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions




Can I add more pages and images to my album?


Each additional page can be added for additional cost and includes the design time/revisions.









IMAGE DOWNLOAD QUESTIONS AND LEGAL QUESTIONS

What size can we print our photos up to with our full resolution image download?


In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required.




What rights do I have to the digital prints?


You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Happening Pixels




Do you provide the RAW files from my engagement session and/or wedding day?


Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions..




Do you provide the digital negatives after the shoot?


Yes we do. All of our packages come with Full Resolution image download.




What if I lose my images?


There is a 1500 Rs replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.





MATERNITY FAQ’S

When should I schedule my Maternity Session?


Between 32-36 weeks is the ideal timeframe for most women. This puts us in the “nice, round belly” window of opportunity, while making sure we don’t get too close to your actual due date, just in case of surprises.




Where will the Session take place?


Maternity Sessions can either be done in-home or on-location, depending on your preferences and vision. There are several outdoor locations I love to work at, or we can collaborate together to come up with the perfect spot for your needs.
In-home works great for an intimate type of session with more revealing belly shots and see what catches your eye.




Can I include my partner or other children?


Certainly! You are welcome to include immediate family members, but although other loved ones can be incorporated into your Session, I still strive to capture a fair amount of images of just you alone.
What about hair and makeup?
I recommend having hair and makeup professionally done ahead of time to ease stress and allow you to feel your best, and to have at least an hour of time in between the time you finish, and the start of our session to further relax and get mentally prepared to shine.
If you’d rather do it yourself, that’s totally okay too! If you plan to do this, simply apply your makeup as you normally would, but try to work towards a little extra coverage with foundation, blush/bronzer and mascara, as the camera can tend to wash some of your features out a little. Makeup translates a little softer on camera, which is why I recommend seeking a professional who is well-versed in what your intent is for your look so they can plan accordingly.




What do I wear?


Dress to show off that bump! Form-fitting clothing, dresses with belts to create separation between your bust and your belly, leggings paired with long tees, and flowy maxi-dresses in not-too-busy patterns all look great.
Try to keep your wardrobe seasonal, and to avoid distracting colours and prints.




Do I get a proof?


We email proofs on all printed announcements and invitations at no charge. After receipt of your order, we will email you a proof within 2 business days. Your order will not be completed until we receive your approval. Please carefully check your proof for accuracy. Although we carefully design each announcement, mistakes can be made in the copy. (by either party) The proof is the time to catch these errors. We are not responsible for errors not caught on the proof.




How long does it take to get my order?


After receipt of your order, we will email you a proof within 2 business days. Your order will not be completed until we receive your approval.. We will complete your order within 4 business days of proof approval. Add shipping time to know when you will receive them. (Note: Upgrading your shipping only speeds up your shipping time. Even if you choose overnight shipping, it will still take up to four business days to complete your order.)




Will you edit my photo?


Yes. We will touch up, crop, and size your photo to best suit the announcement.









MEETING POLICY QUESTIONS

We live out-of-town. Is it possible for our family/friends to meet with you instead?


We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.




We’re very busy and won’t be able to meet. Are there any other options?


We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.




Do you travel to meet clients?


Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our studio manager at 9632165659 or email us




How do I set up an appointment to meet you in person and see some of your work?


Contact our studio manager at 9632165659 or email us





PAYMENT AND TAX QUESTIONS

Why do you charge travel fees?


The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. Trips to Los Angeles, for example, can take over an hour each way. This is time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.




Is there an additional fee if we pay via credit card?


Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount.









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